Delivery & Returns
Delivery & Returns Policy
Delivery will ONLY be made once valid ID proving age of purchaser is shown to the delivery driver. The driver MUST take a photo of the ID for our records.
The goods will be delivered to your specified postal address.
In Gloucester our delivery drivers will give you time during the delivery to check all products to ensure they are correct, the delivery is complete and without deduction, are without fault and to ensure you are 100% happy with the quality of the product delivered. Prior to leaving the delivery driver will need you to sign for the goods stating you have received them in full without issues. Based on this level of customer care we cannot receive any returns on eliquids / vape juices. We will accept returns on electrical equipment that is faulty, but we must be informed within 48 hours of signing off on delivery received.
We offer Free Same Day Delivery for Gloucester residents on orders prior to 6pm.
Free same day delivery can only be offered to Gloucester residents at this time.
If a delivery address outside Gloucester our sales team will call you to agree on alternative transport arrangements or to make a full refund.
If payment has been made by a debit card or credit card the delivery address should be the same as the registered card address to comply with anti-fraud regulations set by our providers. We reserve the right to withhold delivery of an order until suitable payment method is arranged or payment by other means is completed or if we can confirm the purchase was made by the registered card holder in writing from the merchant merchant provider.
Delivery of goods will be accepted at anytime of day. If you fail to take the delivery or provide any necessary documents, the goods may be returned to us and the buyer will be responsible for any charges associated with this. If we use reasonable measures to arrange delivery, but have to store your products we may charge you for all related costs and expenses including but without limitation, storage, insurance and re-delivery. If we take reasonable measures for re-delivery but are unable to re-deliver your order, the order may be returned to us and all delivery and return costs will be charged to you.
If you select free delivery then we will attempt to deliver within 3 working days and in any event within 30 days after the day on which we accept your order, but the time of delivery will not be of the essence and we will not be held responsible for any costs to you the buyer resulting from late delivery.
Delivery time of day cannot be specified by us and where third party delivery companies are used we cannot be held responsible for any failed delivery times quoted.
It is your responsibility to inspect all goods to your complete satisfaction for damage and to ensure your order is exactly as ordered and that all goods are present before accepting the order from our in house delivery team. If third party delivery companies are used it is your responsibility to inspect all goods to your complete satisfaction for damage and to ensure your order is exactly as ordered and that all goods are present before accepting and signing for your delivery. If your delivery is not correct or damaged then you must clearly state this to the delivery person and it must be signed as damaged or not correct in order for us to send replacement products or issue compensation. If the goods are not signed as damaged or signed as not correct we will accept no liability for any damages. You may also accept to refuse damaged delivery. If you refuse to accept a delivery and there is no evidence of damage then the order will be considered as cancelled. If you do accept a damaged or incorrect delivery you must sign for it as damaged or incorrect with the courier in order for us to process any claim for compensation. Our delivery team will ensure you have ample time to inspect your delivery before they leave.
The contract will be at an end if we refuse to deliver your order and we will issue a full refund.
The product will be your responsibility from the time we deliver the product to the address you specified and you will own the goods when we dispatch them to you.
We do not deliver to all areas within the UK and reserve the right to cancel your order and make a full refund without deductions if we cannot deliver to your postal address
Unfortunately exchanges are not possible due to the product type and nature of the business.
If your accessories are faulty please return it for analysis. Returns Must Be reported within 48 hours of delivery and sent within 7 Days of Purchase.
All Items must be in original packaging, unused, damage free and have the original Tags still attached. If Items have tags removed, are used, marked or damaged they will not meet the criteria for returns and will be handled on a case by case basis.
We do not offer free shipping for returns. After your return is received it will be processed within 30 business days.
The Following is a list of items that are non-returnable unless there is a manufacture default.
E-Liquids / Vape Juices
Food and Beverage Items